Shipping policy

At Silmaa, we strive to provide our customers with an elegant and seamless shopping experience. We understand the importance of timely and reliable shipping, and we are committed to delivering your orders in a prompt and efficient manner.


Here are the key details of our shipping policy:

  1. Processing Time: Once you place an order with us, our dedicated team works diligently to process and prepare your items for shipment. Please allow 1-2 business days for order processing.
  2. Shipping Methods: We partner with reputable shipping carriers to ensure the safe and secure delivery of your purchases. The shipping method will depend on your location and the size of the package. We offer standard shipping and expedited shipping options for your convenience.
  3. Shipping Costs: The shipping cost will be calculated based on the weight, dimensions, and destination of your order. During the checkout process, you will be provided with the shipping cost before making the payment.
  4. Estimated Delivery Time: The estimated delivery time will vary depending on your location and the shipping method chosen. Please refer to the shipping carrier's website for more specific information regarding the estimated delivery timeframe.
  5. Tracking Information: Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated arrival date.
  6. International Shipping: We offer international shipping to select countries. Please note that additional customs fees, taxes, and duties may apply depending on your country's regulations. These additional charges are the responsibility of the customer.
  7. Shipping Restrictions: Some items may have specific shipping restrictions due to their size, weight, or content. If any restrictions apply to your order, we will notify you during the checkout process.


At Silmaa, we take great care in packaging your items to ensure they arrive in pristine condition. However, if you encounter any issues with your shipment, such as damaged or lost items, please contact our Customer Service team immediately. We will work diligently to resolve the issue and provide you with a satisfactory solution.


Thank you for choosing Silmaa for your elegant fashion needs. We appreciate your trust in our brand and look forward to serving you with exceptional products and services.